Shipping policy

Order Processing

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order. You will receive a confirmation email once your order has shipped.

Please note that processing times may be longer during peak seasons, promotions, or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Economy Shipping: 5-8 business days

  • Standard Shipping: 3-4 business days

  • Express Shipping: 1-2 business days

Delivery times are estimates and begin once your order has shipped, not when it is placed.

 

Domestic Shipping

We currently ship within the United States.
If you need shipping outside this region, please contact us at hello@steadfastheartny.com before placing your order.

 

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier delays

  • Customs clearance

  • Incorrect or incomplete shipping addresses

If your package is delayed or lost in transit, please contact the carrier directly using the provided tracking information.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, the customer may be responsible for reshipping costs.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 1-2 days of delivery with photos of the packaging and item.

We are not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, please contact the shipping carrier directly.

Contact Us

If you have any questions about shipping, please contact us at:

Email: hello@steadfastheartny.com
Business Name: Steadfast Heart LLC